Industry

Communications-2023: what to build a strategy on

International attention was focused on at least one social network this week — Elon Musk decided to buy Twitter, and the day before that he caused mass outrage among Ukrainians with his anti-Ukrainian tweets. What is the real reason or purpose of these statements, we can only guess for now.

What will define the business communication policy in 2023?

Olena Derevianko: How this business emerged from 2022 will determine it: how well it coped with unprecedented challenges and what was preserved, what is happening with the sales markets, and what are the prospects for development. Because communication goals are always derived from business goals, and they are currently determined by external factors.

“Communication goals are always derived from business goals, and they are currently determined by external factors.”

Olena Derevianko

Co-founder and partner of PR-Service Agency,

Vice-president of the Ukrainian PR League, PhD in Economics, Prof.

Yuriy Duma: Business responsibility to consumers is not only for the product but also for how the company or its employees behave in critically important situations for society. Neutrality or insufficiently moderate position, especially of the company’s management, in one country can affect the reputation and even sales in the global network. With the aggravation of the geopolitical situation, the voice of the brand and its position have become critically important points on the agenda of communication policy. The reputation institute is working, as evidenced by recent scandals where consumers can dismiss top managers of companies for careless statements or at least a clumsy joke.

Olena Osypchuk: As before, honesty and care will be a priority in internal communications. A quality product/service is a must-have for the brand. Determine what additional values the brand can bring to society and develop and scale them up.

What values ​​should be incorporated into building a personal brand?

Olena Derevianko: A successful long-term personal brand can only be based on the values ​​that this personality genuinely adheres to. Insincerity is immediately noticeable, just as the inconsistency of reputational ambitions with the existing reputational potential.

Yuriy Duma: Humanity and professionalism are fundamental values ​​that, in the long term, will help use the personal brand not only for promotion but also for social impact.

Olena Osypchuk: A personal brand today is impossible without a clear definition of its role in the processes taking place in the country. A civic position is an integral attribute of today’s and tomorrow’s personal brand strategy. Today, it is important to be not only a professional but also, in a sense, an activist, volunteer, leader of opinions on issues related to war and post-war recovery. Additionally, it is necessary to build partnership relations because not everything can be solved by budget, but almost everything can be addressed through relationships.

What communication tools will be most effective in budget cuts?

Olena Derevianko: The trends we have noted over the past years have reached their peak. Now, more than ever, it is important to:

  • continuously work with internal stakeholders;
  • have high-quality owned media (the larger the business, the more powerful they should be);
  • establish relationships with target opinion leaders & influencers;
  • build a comprehensive communications management system in real 360°, considering all suitable channels for promoting key messages;
  • meticulously work on the content of each message and use all ethically acceptable opportunities for newsjacking.

Yuriy Duma: The war in Ukraine has become a new type of crisis that no one was prepared for. But, as with other crisis situations, there is a need for budget reallocation and directing it to those instruments that will guaranteed yield results in the short term — the so-called Performance Marketing. Using its tools, especially through social media channels, will be the most effective solution to maintain and even increase ROI. Simple image campaigns will likely take a pause or have budget cuts.

Olena Osypchuk: Corporate carriers, social networks, and the customers themselves who will receive a wow effect from your service/product and share it. In times of budget cuts, collaborations become important — finding like-minded individuals and partners with whom you can unite and in some cases share budgets, while in others provide products and carriers for barter. We need to learn to work with opinion leaders and word-of-mouth marketing — it’s difficult, but in terms of influence, it sometimes rivals mainstream media.

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